SkyGourmet receives numerous customer queries daily, ranging from menu inquiries to special dietary requests. To manage this influx, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help SkyGourmet by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI-powered search bar enhances the customer support team's ability to find relevant information quickly. This feature has significantly reduced the time spent on each ticket, enabling the team to handle more queries in less time.
The knowledge base, enriched by AI, is a valuable resource for both the support team and customers. It generates articles from various file formats and even scrapes data from the company's website, providing a comprehensive repository of information.
With Deskhero's custom fields and user groups, SkyGourmet can categorize tickets and assign them to the appropriate teams. This results in faster resolution times and improved customer satisfaction.
Finally, the REST API allows SkyGourmet to integrate Deskhero with their existing systems, ensuring a seamless workflow and further enhancing their customer support efficiency.
How does Deskhero's AI help in suggesting replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant suggestions for replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to search through all your data and provide the most relevant results quickly.
* This article provides an example of how a fictive company in the Airline Catering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
