JetFeast receives a high volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system, which categorizes tickets using custom fields and assigns them to appropriate user groups.
The advanced AI capabilities of Deskhero help JetFeast by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has significantly improved the quality of responses and reduced the time spent on each ticket.
The AI-powered search bar enhances the customer support team's ability to find relevant information quickly, further reducing the time spent on each ticket and increasing the number of queries handled per day.
JetFeast also uses Deskhero's knowledge base, which is enriched by AI. The system generates articles from various file formats and scrapes data from the company's website, providing a comprehensive repository of information.
Finally, the REST API allows JetFeast to integrate Deskhero with their existing systems, ensuring a seamless workflow and further enhancing their customer support efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI suggests replies to tickets based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero scrape data from our website?
Yes, Deskhero can scrape data from your website and use it to enrich your knowledge base.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Airline Catering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
