JetStream Reservations handles a multitude of customer queries each day. With Deskhero's AI capabilities, they can efficiently manage these tickets using the kanban board and user groups features. The AI system helps in categorizing and prioritizing these tickets, ensuring timely responses.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis enhances the search results, providing the support team with relevant information to address customer queries.
JetStream also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature ensures that their support team has access to comprehensive and up-to-date information.
Through Deskhero's REST API, JetStream integrates the platform with their existing systems. This integration allows the support team to access all necessary information from one place, improving their efficiency.
In summary, Deskhero's AI capabilities have enhanced JetStream's search results, improved ticket management, and increased overall efficiency.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This analysis enhances the search results, providing relevant information to address customer queries.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the support team has access to comprehensive and up-to-date information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Airline Reservation Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
