SkyHigh Airlines receives thousands of customer queries daily, ranging from flight booking issues to baggage allowance questions. With Deskhero, SkyHigh can manage these tickets effectively using the platform's structured data lists and custom fields. The AI capabilities help in sorting and prioritizing these tickets based on urgency and relevance.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This feature helps SkyHigh's support team by suggesting relevant replies to customer queries, significantly reducing response time.
SkyHigh also uses Deskhero's AI to scrape their website for updates and changes. This information is then used to update their knowledge base automatically, ensuring that their support team always has the most recent and accurate information.
Using Deskhero's REST API, SkyHigh integrates the platform with their existing systems. This seamless integration allows the support team to access all necessary information from one place, enhancing their productivity.
Overall, Deskhero's AI capabilities have improved SkyHigh's customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. Based on this analysis, it suggests relevant replies to customer queries.
How does Deskhero's AI update the knowledge base?
Deskhero's AI scrapes the company's website for updates and changes. This information is then used to update the knowledge base automatically.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Airline Reservation Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
