AeroBookings deals with a high volume of customer queries every day. Using Deskhero's AI capabilities, they can effectively manage these tickets through structured data lists and custom fields. The AI system assists in sorting and prioritizing these tickets, ensuring prompt responses.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This feature provides AeroBooking's support team with suggested replies to customer queries, greatly reducing response time.
AeroBookings also uses Deskhero's AI to scrape their website for updates and changes. This information is then used to automatically update their knowledge base, ensuring the support team has the most current and accurate information.
With Deskhero's REST API, AeroBookings integrates the platform with their existing systems. This integration enables the support team to access all necessary information from one place, increasing their productivity.
In conclusion, Deskhero's AI capabilities have optimized AeroBooking's customer support operations, decreased response times, and enhanced customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. Based on this analysis, it suggests relevant replies to customer queries.
How does Deskhero's AI update the knowledge base?
Deskhero's AI scrapes the company's website for updates and changes. This information is then used to update the knowledge base automatically.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Airline Reservation Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
