SkyHigh Travel receives thousands of customer queries daily, ranging from ticket booking issues to refund requests. By using Deskhero's advanced AI capabilities, the company has been able to automate the process of sorting and prioritizing these tickets. The AI system uses OpenAI Embeddings to understand the content of each ticket and categorize it accordingly. This has significantly reduced the time taken to sort through tickets and has allowed the customer service team to focus on resolving issues.
The AI system also suggests replies to customer queries by analyzing previous tickets and knowledge base articles. This has not only reduced the time taken to respond to customers but has also improved the quality of responses. The suggested replies are accurate and comprehensive, addressing all aspects of the customer's query.
SkyHigh Travel has also used Deskhero's AI capabilities to enhance its knowledge base. The AI system can generate articles from Word, PowerPoint, and PDF files, which has made it easier for the company to keep its knowledge base updated with the latest information. The AI system also uses OpenAI Embeddings to find relevant content from the knowledge base when responding to customer queries.
Deskhero's website scraping feature has been particularly useful for SkyHigh Travel. The company often needs to pull data from various airline websites, and the AI system automates this process, saving the team hours of manual work.
Finally, the AI system has improved the search functionality on SkyHigh Travel's customer support portal. It uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need.
How does the AI system sort and prioritize tickets?
The AI system uses OpenAI Embeddings to understand the content of each ticket and categorize it accordingly. This helps in sorting and prioritizing the tickets based on their content and urgency.
How does the AI system suggest replies to customer queries?
The AI system analyzes previous tickets and knowledge base articles to suggest comprehensive and accurate replies to customer queries.
How does the AI system improve the search functionality on the customer support portal?
The AI system uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Airline ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
