JetStream Travel handles a large number of customer inquiries daily, covering topics from ticket reservations to flight details. To efficiently manage these, they employ Deskhero's tickets management feature, which organizes and prioritizes tickets based on their urgency and nature. Deskhero's AI aids in suggesting replies to these tickets by examining previous tickets and knowledge base articles.
Furthermore, JetStream uses Deskhero's AI to enhance its search functionality. When customers search for information on JetStream's website, the AI employs OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures customers can swiftly find precise, comprehensive answers to their queries.
JetStream also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This enables the company to rapidly update their knowledge base with fresh information, ensuring customers always have access to the latest data.
JetStream also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This smooth integration allows the company to utilize Deskhero's AI capabilities across their entire customer support infrastructure.
In conclusion, Deskhero's advanced AI capabilities have allowed JetStream Travel to significantly enhance their customer support services. The platform's AI features have cut down response times, increased the precision of responses, and improved the overall customer experience.
How does Deskhero's AI suggest replies to customer inquiries at JetStream?
Deskhero's AI suggests replies by analyzing previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. It uses OpenAI Embeddings to find relevant content and generates suggested replies using OpenAI's ChatGPT.
How does Deskhero's AI enhance the search functionality at JetStream?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that customers can quickly find accurate, comprehensive answers to their questions.
How does JetStream generate knowledge base articles using Deskhero?
JetStream uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows the company to quickly update their knowledge base with new information.
* This article provides an example of how a fictive company in the Airline ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
