FlyAway Reservations deals with a multitude of customer queries every day, from ticket booking complications to refund policies. With Deskhero's advanced AI capabilities, the company has automated the process of sorting and prioritizing these tickets. The AI system uses OpenAI Embeddings to understand the content of each ticket and categorize it appropriately. This has greatly reduced the time taken to sort through tickets, allowing the customer service team to focus on resolving customer issues.
The AI system also offers suggested replies to customer queries by analyzing previous tickets and knowledge base articles. This has not only sped up the response time to customers but has also improved the quality of responses. The suggested replies are precise and comprehensive, addressing all aspects of the customer's query.
FlyAway Reservations has also utilized Deskhero's AI capabilities to enrich its knowledge base. The AI system can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to keep its knowledge base updated with the latest information. The AI system also uses OpenAI Embeddings to find relevant content from the knowledge base when responding to customer queries.
Deskhero's website scraping feature has been particularly beneficial for FlyAway Reservations. The AI system automates the process of pulling data from various airline websites, saving the team hours of manual work.
Finally, the AI system has improved the search functionality on FlyAway Reservations' customer support portal. It uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need.
How does the AI system sort and prioritize tickets?
The AI system uses OpenAI Embeddings to understand the content of each ticket and categorize it appropriately. This helps in sorting and prioritizing the tickets based on their content and urgency.
How does the AI system suggest replies to customer queries?
The AI system analyzes previous tickets and knowledge base articles to suggest comprehensive and precise replies to customer queries.
How does the AI system improve the search functionality on the customer support portal?
The AI system uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Airline ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
