SkyHigh Ticketing receives a high volume of customer inquiries daily, ranging from ticket booking issues to flight information requests. To manage this, they use Deskhero's tickets management feature, which categorizes and prioritizes tickets based on their urgency and type. The AI capabilities of Deskhero help in suggesting replies to these tickets by analyzing previous tickets and knowledge base articles.
Deskhero's AI also enhances SkyHigh's search functionality. When customers search for information on SkyHigh's website, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that customers can quickly find accurate, comprehensive answers to their questions.
Additionally, SkyHigh uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows the company to quickly update their knowledge base with new information, ensuring that customers always have access to the most up-to-date information.
SkyHigh also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's AI capabilities across their entire customer support infrastructure.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Ticketing to significantly improve their customer support services. The platform's AI features have reduced response times, improved the accuracy of responses, and enhanced the overall customer experience.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI suggests replies by analyzing previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. It uses OpenAI Embeddings to find relevant content and generates suggested replies using OpenAI's ChatGPT.
How does Deskhero's AI enhance the search functionality?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that customers can quickly find accurate, comprehensive answers to their questions.
How does SkyHigh generate knowledge base articles using Deskhero?
SkyHigh uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows the company to quickly update their knowledge base with new information.
* This article provides an example of how a fictive company in the Airline ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
