JetSetters Agency handles a high volume of customer inquiries daily, with diverse topics ranging from ticket reservations to flight cancellations. Utilizing Deskhero's AI capabilities, the company has automated the process of managing these tickets. The AI system leverages OpenAI Embeddings to comprehend the content of each ticket, categorizing and prioritizing them effectively. This has drastically reduced the time spent on ticket management, allowing the customer service team to concentrate on resolving customer issues.
Deskhero's AI system also provides suggested replies to customer inquiries by analyzing previous tickets and knowledge base articles. This feature has expedited the response time to customers and improved the quality of responses, leading to higher customer satisfaction rates.
JetSetters Agency has found immense value in Deskhero's AI-powered knowledge base. The AI system can generate articles from Word, PowerPoint, and PDF files, simplifying the process of keeping the knowledge base updated with the most recent information. When responding to customer inquiries, the AI system utilizes OpenAI Embeddings to locate relevant content from the knowledge base.
The company has also capitalized on Deskhero's website scraping feature. The AI system automates the process of extracting data from various airline websites, saving the team countless hours of manual labor.
Lastly, the AI system has enhanced the search functionality on JetSetters Agency's customer support portal. By using OpenAI Embeddings, the AI system improves search results, enabling customers to find the information they need more quickly and easily.
How does the AI system manage tickets?
The AI system uses OpenAI Embeddings to understand the content of each ticket, then categorizes and prioritizes them effectively. This automation reduces the time spent on ticket management.
How does the AI system suggest replies to customer inquiries?
The AI system analyzes previous tickets and knowledge base articles to provide suggested replies to customer inquiries. This expedites response times and improves the quality of responses.
How does the AI system enhance the search functionality on the customer support portal?
The AI system uses OpenAI Embeddings to improve search results, enabling customers to find the information they need more quickly and easily.
* This article provides an example of how a fictive company in the Airline ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
