AeroLink Services deals with a multitude of customer inquiries daily, spanning from ticket booking to flight information. To effectively manage these, they use Deskhero's tickets management feature, which sorts and prioritizes tickets based on their urgency and type. Deskhero's AI assists in suggesting replies to these tickets by scrutinizing previous tickets and knowledge base articles.
Additionally, AeroLink uses Deskhero's AI to boost its search functionality. When customers search for information on AeroLink's website, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures customers can promptly find accurate, comprehensive answers to their queries.
AeroLink also employs Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This enables the company to swiftly update their knowledge base with new information, ensuring customers always have access to the most recent data.
AeroLink also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to exploit Deskhero's AI capabilities across their entire customer support infrastructure.
In summary, Deskhero's advanced AI capabilities have allowed AeroLink Services to significantly optimize their customer support services. The platform's AI features have decreased response times, improved the accuracy of responses, and enhanced the overall customer experience.
How does Deskhero's AI suggest replies to customer inquiries at AeroLink?
Deskhero's AI suggests replies by analyzing previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. It uses OpenAI Embeddings to find relevant content and generates suggested replies using OpenAI's ChatGPT.
How does Deskhero's AI enhance the search functionality at AeroLink?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that customers can quickly find accurate, comprehensive answers to their questions.
How does AeroLink generate knowledge base articles using Deskhero?
AeroLink uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows the company to quickly update their knowledge base with new information.
* This article provides an example of how a fictive company in the Airline ticket agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
