SkyHigh Resellers was struggling with an increasing volume of customer queries and complaints. Their customer support team was overwhelmed and response times were slow, leading to customer dissatisfaction.
With Deskhero, SkyHigh Resellers was able to automate their customer support system. The advanced AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
This significantly reduced the workload of the customer support team and improved response times. The AI was able to handle routine queries and complaints, allowing the team to focus on more complex issues.
Furthermore, the comprehensive search bar and REST API of Deskhero allowed the team to quickly find relevant information and integrate it with their existing systems.
The result was a more efficient and effective customer support system that improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time needed to draft responses and allows for quicker resolution of issues.
Can Deskhero's AI handle complex customer queries?
While Deskhero's AI is capable of handling routine queries and complaints, more complex issues may still require human intervention. However, the AI can assist in these cases by providing relevant information and suggested responses.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows it to be easily integrated with existing systems. This ensures seamless operation and access to all necessary information.
* This article provides an example of how a fictive company in the Airline Ticket Agents/Resellers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
