AirLink Agents had a vast knowledge base, but it was not being utilized effectively. Information was scattered and difficult to find, leading to inefficiencies in the customer support process.
With Deskhero, AirLink Agents was able to structure their knowledge base and make it easily searchable. The advanced AI capabilities of Deskhero used OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
This made it easier for the customer support team to find the information they needed to resolve customer queries. It also allowed the AI to generate suggested replies based on this information, further improving efficiency.
In addition, Deskhero's custom fields and user groups allowed AirLink Agents to personalize their customer support system and provide more tailored responses to customers.
The result was a more effective and efficient customer support system that improved customer satisfaction and reduced response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This makes the knowledge base more accessible and useful for resolving customer queries.
Can Deskhero's AI generate suggested replies?
Yes, Deskhero's AI can generate suggested replies based on the information it finds from the knowledge base and other resources. This improves efficiency and helps to ensure consistent and accurate responses.
How does Deskhero allow for personalized customer support?
Deskhero provides custom fields and user groups that allow you to personalize your customer support system. This enables you to provide more tailored responses to customers and improve their experience.
* This article provides an example of how a fictive company in the Airline Ticket Agents/Resellers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
