JetStream Ticketing was dealing with a high volume of tickets and struggling to manage them effectively. This led to slow response times and a backlog of unresolved issues.
With Deskhero, JetStream Ticketing was able to streamline their ticket management process. The advanced AI capabilities of Deskhero used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results.
This allowed the customer support team to quickly and efficiently resolve issues, reducing the backlog and improving response times. The kanban board feature of Deskhero also provided a visual representation of the ticket workflow, making it easier to manage and prioritize tickets.
Furthermore, Deskhero's custom email domains and user groups allowed JetStream Ticketing to personalize their customer support system and provide more tailored responses to customers.
The result was a more efficient ticket management process that improved customer satisfaction and loyalty.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This allows for quicker resolution of issues and a more efficient ticket management process.
What is the kanban board feature of Deskhero?
The kanban board feature of Deskhero provides a visual representation of the ticket workflow. This makes it easier to manage and prioritize tickets, improving efficiency and reducing the backlog of unresolved issues.
How does Deskhero allow for personalized customer support?
Deskhero provides custom email domains and user groups that allow you to personalize your customer support system. This enables you to provide more tailored responses to customers and improve their experience.
* This article provides an example of how a fictive company in the Airline Ticket Agents/Resellers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
