SkyHigh Airlines receives a high volume of customer inquiries daily, ranging from ticket booking issues to flight schedule queries. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This allows SkyHigh Airlines to provide quick and accurate responses to customer inquiries, enhancing customer satisfaction and loyalty.
Deskhero's comprehensive search bar also enables SkyHigh Airlines' customer service representatives to find relevant information quickly and easily. This reduces the time spent on each inquiry, allowing the representatives to handle more inquiries within a given period.
Additionally, SkyHigh Airlines uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of data and enhancing operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Airlines to enhance its customer support services, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows users to find relevant information quickly and easily. It uses advanced AI capabilities to enhance search results, providing users with the most relevant information based on their query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of data and enhancing operational efficiency.
* This article provides an example of how a fictive company in the Airline ticket reservation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
