JetStream Reservations handles a large number of ticket reservations daily. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This allows JetStream Reservations to handle ticket reservations quickly and accurately, enhancing customer satisfaction and loyalty.
Deskhero's kanban board also enables JetStream Reservations' customer service representatives to track the progress of each ticket easily. This improves the ticket management process, allowing the representatives to handle more tickets within a given period.
Additionally, JetStream Reservations uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless flow of data and enhancing operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled JetStream Reservations to improve its ticket management process, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI leverages OpenAI Embeddings from various sources such as previous tickets, knowledge base articles, and uploaded files to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies, which improves the ticket management process by providing quick and accurate responses.
How does Deskhero's kanban board work?
Deskhero's kanban board allows users to track the progress of each ticket easily. It provides a visual representation of the ticket workflow, enabling users to see the status of each ticket at a glance.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of data and enhancing operational efficiency.
* This article provides an example of how a fictive company in the Airline ticket reservation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
