AeroLink Services handles a large volume of customer queries daily. To manage this effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies, significantly reducing the time agents spend crafting responses and improving response times.
The AI also enhances AeroLink's search capabilities, making it easier for agents to find relevant information quickly. This is particularly useful when dealing with complex queries that require a deep understanding of the company's policies and procedures.
AeroLink also uses Deskhero's AI to maintain a comprehensive, up-to-date knowledge base. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website, ensuring the knowledge base is always current and comprehensive.
Using Deskhero's custom fields and structured data lists, AeroLink can categorize and prioritize tickets effectively. The kanban board provides a visual overview of the ticket workflow, helping the team manage their workload and identify any potential bottlenecks.
Overall, Deskhero's AI capabilities have helped AeroLink Services optimize their helpdesk operations and enhance customer satisfaction by providing faster, more accurate responses to customer queries.
How has Deskhero's AI improved AeroLink's response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other data. This significantly reduces the time customer service agents spend crafting responses, leading to faster response times.
How does Deskhero help AeroLink manage complex customer queries?
Deskhero's AI-enhanced search makes it easy for agents to find relevant information quickly, even for complex queries. This ensures customers receive accurate, detailed responses to their questions.
How does Deskhero ensure AeroLink's knowledge base is up-to-date and comprehensive?
Deskhero's AI generates knowledge base articles from various sources, including word, powerpoint, pdf files, and the company's website. This ensures the knowledge base is always current and comprehensive.
* This article provides an example of how a fictive company in the Airline Ticketing Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
