JetStream Travel is committed to providing exceptional customer service. They use Deskhero's advanced AI capabilities to manage their high volume of customer queries efficiently and accurately. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies, reducing the workload on their customer service agents and improving response times.
The AI also enhances JetStream's search capabilities, allowing agents to find relevant information quickly and easily. This is particularly beneficial when dealing with complex queries that require in-depth knowledge of the company's policies and procedures.
JetStream also utilizes Deskhero's AI to maintain a comprehensive, up-to-date knowledge base. The AI generates articles from various sources, including word, powerpoint, pdf files, and the company's website, ensuring customers always have access to the most current information.
Using Deskhero's custom fields and structured data lists, JetStream can categorize and prioritize tickets effectively. The kanban board provides a clear overview of the ticket workflow, helping the team manage their workload and identify any potential issues early.
Overall, Deskhero's AI capabilities have helped JetStream Travel enhance their customer experience by providing faster, more accurate responses to customer queries.
How has Deskhero's AI improved JetStream's customer service?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies, reducing the workload on customer service agents and improving response times. The AI-enhanced search also allows agents to find relevant information quickly and easily, ensuring customers receive accurate, detailed responses.
How does Deskhero help JetStream manage complex customer queries?
Deskhero's AI-enhanced search allows agents to find relevant information quickly, even for complex queries. This ensures customers receive accurate, detailed responses to their questions.
How does Deskhero ensure JetStream's knowledge base is current and comprehensive?
Deskhero's AI generates knowledge base articles from various sources, including word, powerpoint, pdf files, and the company's website. This ensures the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Airline Ticketing Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
