SkyHigh Airlines receives thousands of customer queries daily, ranging from ticket booking issues to flight status inquiries. To manage this volume effectively, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing response times.
The AI also enhances SkyHigh's search results, making it easier for customer service agents to find relevant information quickly. This feature is particularly useful when dealing with complex or uncommon queries that require detailed responses.
Furthermore, Deskhero's AI capabilities have improved the quality of SkyHigh's knowledge base. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website, ensuring the knowledge base is always up-to-date and comprehensive.
SkyHigh also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring urgent issues are addressed promptly. The kanban board provides a visual representation of the ticket workflow, making it easy for the team to track progress and identify bottlenecks.
Overall, Deskhero's advanced AI capabilities have enabled SkyHigh Airlines to provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How has Deskhero's AI improved SkyHigh's response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other data. This significantly reduces the time customer service agents spend crafting responses, leading to faster response times.
How does Deskhero help manage complex or uncommon customer queries?
Deskhero's AI-enhanced search makes it easy for agents to find relevant information quickly, even for complex or uncommon queries. This ensures customers receive accurate, detailed responses to their questions.
How does Deskhero ensure the knowledge base is up-to-date and comprehensive?
Deskhero's AI generates knowledge base articles from various sources, including word, powerpoint, pdf files, and the company's website. This ensures the knowledge base is always current and comprehensive.
* This article provides an example of how a fictive company in the Airline Ticketing Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
