JetStream Services, a global airline ticketing company, was struggling with managing and responding to the high volume of customer tickets. They required a solution that could automate ticket management and provide quick and accurate responses.
By implementing Deskhero, JetStream Services was able to leverage AI capabilities to automate the ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduced the response time but also improved the accuracy of the responses.
Deskhero's AI also enhanced the search results within the platform. By using the comprehensive search bar, customer support agents could quickly find relevant information from the knowledge base, previous tickets, or scraped website data. This feature further improved response times and ensured customers received accurate information.
Furthermore, JetStream Services utilized Deskhero's REST API to integrate the platform with their existing systems. This integration allowed for real-time updates and ensured all customer support agents had access to the most recent and relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved JetStream Services' ticket management process, leading to increased efficiency and improved customer service quality.
How has Deskhero's AI capabilities improved JetStream Services' ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation has significantly improved the ticket management process by reducing response times and improving the accuracy of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances the search results within the platform, allowing customer support agents to quickly find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures real-time updates and access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Airline Ticketing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
