AeroFly Ticketing, a renowned airline ticketing service, was facing difficulties in handling the large volume of customer queries and complaints. They needed a solution that could effectively manage the tickets, provide quick and accurate responses, and improve overall customer satisfaction.
By implementing Deskhero, AeroFly Ticketing was able to leverage AI capabilities to automate ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Deskhero's AI also enhanced the search results within the platform. By using the comprehensive search bar, customer support agents could quickly find relevant information from the knowledge base, previous tickets, or scraped website data. This feature further improved response times and ensured customers received accurate information.
Additionally, AeroFly Ticketing utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed for real-time updates and ensured all customer support agents had access to the most recent and relevant information.
Overall, Deskhero's advanced AI capabilities have revolutionized AeroFly Ticketing's customer support process, leading to increased efficiency and improved customer satisfaction.
How has Deskhero's AI capabilities improved AeroFly Ticketing's response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances the search results within the platform, allowing customer support agents to quickly find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures real-time updates and access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Airline Ticketing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
