AeroLease Solutions handles a large volume of customer inquiries every day. Using Deskhero's advanced AI capabilities, they are able to quickly analyze incoming tickets and provide suggested responses based on previous tickets and knowledge base articles. This has significantly reduced their response time and increased customer satisfaction.
The company also utilizes Deskhero's knowledge base feature to offer self-help options to their customers. The AI capabilities of Deskhero generate articles from various documents uploaded by the company, providing customers with easy access to solutions for common issues.
AeroLease Solutions uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry news and regulations. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly, ensuring that customers always have access to the most current information.
Using Deskhero's custom fields feature, AeroLease Solutions categorizes their tickets based on query type, customer, and other factors. This allows the support team to prioritize tickets more effectively and ensure that urgent matters are handled promptly.
Lastly, AeroLease Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate various tasks, further improving the efficiency of their customer service operations.
How does Deskhero's AI capabilities enhance our customer service?
Deskhero's AI capabilities analyze incoming tickets and provide suggested responses based on previous tickets and knowledge base articles. This greatly reduces response time and increases customer satisfaction. The AI also generates knowledge base articles from uploaded documents, providing customers with easy access to solutions for common issues.
How does Deskhero's website scraping feature keep our knowledge base up-to-date?
Deskhero's website scraping feature automatically extracts data from relevant websites. The AI capabilities of Deskhero analyze this data and update the knowledge base articles accordingly, ensuring that your knowledge base is always up-to-date with the latest information.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that you can use to integrate the platform with your existing systems. This allows you to automate various tasks and further improve the efficiency of your customer service operations.
* This article provides an example of how a fictive company in the Airplane Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
