JetStream Leasing deals with a multitude of customer queries every day. With Deskhero's AI capabilities, they can swiftly analyze the content of incoming tickets and suggest suitable responses based on past tickets and knowledge base articles. This has significantly cut down their response time and boosted customer satisfaction levels.
The firm also employs Deskhero's knowledge base feature to provide self-service options to their clients. The AI capabilities of Deskhero create articles from various documents uploaded by the company, enabling clients to easily find solutions to common issues without needing to contact the support team.
JetStream Leasing uses Deskhero's website scraping feature to keep their knowledge base current with the latest industry developments and regulations. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly, ensuring clients always have access to the most recent information.
By using Deskhero's custom fields feature, JetStream Leasing categorizes their tickets based on query type, client, and other parameters. This has made it easier for the support team to prioritize and handle tickets effectively.
Finally, JetStream Leasing uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to automate various tasks, enhancing the overall efficiency of their helpdesk services.
How does Deskhero's AI capabilities optimize our helpdesk services?
Deskhero's AI capabilities swiftly analyze the content of incoming tickets and suggest suitable responses based on past tickets and knowledge base articles. This significantly cuts down response time and boosts customer satisfaction. The AI also creates knowledge base articles from uploaded documents, enabling clients to easily find solutions to common issues.
How does Deskhero's website scraping feature keep our knowledge base current?
Deskhero's website scraping feature automatically extracts data from relevant websites. The AI capabilities of Deskhero analyze this data and update the knowledge base articles accordingly, ensuring your knowledge base is always current with the latest information.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that you can use to integrate the platform with your existing systems. This allows you to automate various tasks and enhance the overall efficiency of your helpdesk services.
* This article provides an example of how a fictive company in the Airplane Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
