SkyLease Inc. receives numerous queries daily from clients about leasing terms, maintenance issues, and other related topics. They use Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze the content of the tickets and suggest appropriate responses based on previous tickets and knowledge base articles. This has reduced the time taken to respond to tickets and improved customer satisfaction.
The company also uses Deskhero's knowledge base feature to provide self-service options to their clients. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files uploaded by the company. This has made it easier for clients to find solutions to common problems without contacting the support team.
Deskhero's website scraping feature is used by SkyLease Inc. to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly.
SkyLease Inc. uses Deskhero's custom fields feature to categorize their tickets based on the type of query, client, and other parameters. This has made it easier for the support team to prioritize and handle tickets.
Finally, the company uses Deskhero's REST API to integrate their existing systems with Deskhero. This has enabled them to automate various tasks and improve the overall efficiency of their support operations.
How does Deskhero's AI capabilities improve the efficiency of our support operations?
Deskhero's AI capabilities analyze the content of your tickets and suggest appropriate responses based on previous tickets and knowledge base articles. This reduces the time taken to respond to tickets and improves customer satisfaction. The AI also generates knowledge base articles from uploaded files, making it easier for clients to find solutions to common problems.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from relevant websites. The AI capabilities of Deskhero analyze this data and update the knowledge base articles accordingly. This keeps your knowledge base updated with the latest information.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that you can use to integrate your existing systems with Deskhero. This enables you to automate various tasks and improve the overall efficiency of your support operations.
* This article provides an example of how a fictive company in the Airplane Leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
