SkyParts Rental receives a high volume of customer queries daily, making it challenging to manage and respond to all queries promptly. The company uses Deskhero's ticket management feature, powered by AI, to handle this challenge. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings, helping the system to categorize and prioritize tickets effectively.
The company also uses Deskhero's AI-powered comprehensive search bar to find relevant information quickly. The AI analyzes the knowledge base articles, uploaded files, and scraped website data to provide accurate search results. This feature has significantly reduced the time spent on searching for information, allowing the customer support team to resolve issues faster.
Deskhero's AI capabilities are also used in generating suggested replies for customer queries. The AI analyzes the context of the query and refers to the knowledge base and previous tickets to generate suitable responses. This feature has reduced the response time and improved the quality of customer service.
SkyParts Rental also uses Deskhero's custom fields and user groups features to customize its support operations. The company can create custom fields for specific types of queries and form user groups based on regions or types of issues. This has further enhanced the efficiency of its customer support services.
Overall, Deskhero's AI capabilities have helped SkyParts Rental enhance its customer support efficiency, reduce response times, and improve customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets using OpenAI Embeddings to categorize and prioritize tickets effectively. This helps in managing a high volume of customer queries efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from knowledge base articles, uploaded files, and scraped website data. This enhances the accuracy and speed of search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the context of the customer query and refers to the knowledge base and previous tickets to generate suitable responses. This reduces the response time and improves the quality of customer service.
* This article provides an example of how a fictive company in the Airplane parts and components renting/leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
