AeroLease Global has a vast customer base spread across different regions, making it challenging to manage customer queries and complaints effectively. The company uses Deskhero's ticket management feature to organize and prioritize customer tickets efficiently. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings, enabling the system to categorize and assign tickets based on their urgency and relevance.
Searching for relevant information across multiple platforms was a time-consuming task for AeroLease's customer support team. With Deskhero's comprehensive search bar powered by AI, the team can now find relevant content from knowledge base articles, uploaded files, and scraped website data quickly and accurately. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
Deskhero's AI capabilities also come into play in generating suggested replies for customer queries. By analyzing the context of the query and referring to the knowledge base and previous tickets, the AI generates appropriate responses, reducing the response time and improving customer satisfaction.
Additionally, AeroLease uses Deskhero's custom fields and user groups features to customize its support operations. The company can create custom fields for specific types of queries and form user groups based on regions or types of issues, further enhancing the efficiency of its support services.
Overall, Deskhero's AI capabilities have enabled AeroLease Global to streamline its customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets using OpenAI Embeddings to categorize and assign tickets based on their urgency and relevance. This helps in organizing and prioritizing customer tickets efficiently.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from knowledge base articles, uploaded files, and scraped website data. This enhances the accuracy and speed of search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the context of the customer query and refers to the knowledge base and previous tickets to generate appropriate responses. This reduces the response time and improves customer satisfaction.
* This article provides an example of how a fictive company in the Airplane parts and components renting/leasing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
