AeroCar Hire uses Deskhero's AI capabilities to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. These articles serve as a comprehensive resource for customers seeking self-service support, reducing the need for them to contact customer support directly.
Deskhero's AI also enhances AeroCar's ticket management system. By categorizing and prioritizing tickets based on their content, the AI ensures that urgent issues are addressed promptly. This has led to a significant improvement in response times and overall customer satisfaction.
Moreover, AeroCar leverages Deskhero's AI to provide suggested replies to customer queries. By analyzing previous tickets and other relevant data, the AI generates accurate responses, reducing the workload of the customer support team and ensuring faster resolution of queries.
AeroCar also uses Deskhero's AI to enhance its search functionality. When a customer searches for information, the AI sifts through all available data to present the most relevant results. This greatly improves the customer's experience and reduces the need for them to reach out to customer support.
In conclusion, Deskhero's advanced AI capabilities have significantly improved AeroCar Hire's helpdesk services. By generating knowledge base articles, managing tickets, providing suggested replies, and enhancing search results, the AI has made AeroCar's support services more efficient and customer-friendly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. These articles serve as a comprehensive resource for customers seeking self-service support.
How does Deskhero's AI provide suggested replies?
Deskhero's AI analyzes previous tickets and other relevant data to generate suggested replies to customer queries. This reduces the workload of the customer support team and ensures faster resolution of queries.
How does Deskhero's AI enhance search functionality?
When a customer searches for information, Deskhero's AI sifts through all available data to present the most relevant results. This greatly improves the customer's experience and reduces the need for them to reach out to customer support.
* This article provides an example of how a fictive company in the Airport Car Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
