SkyBuild Inc. receives numerous queries from clients regarding project updates, technical specifications, and maintenance schedules. With Deskhero's ticket management feature, they are able to organize these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on crafting responses.
The custom fields and structured data lists of Deskhero allow SkyBuild Inc. to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
SkyBuild Inc. also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero automatically generate articles from uploaded files like policies, manuals, and presentations. This not only reduces the workload of the support team but also ensures that customers have access to accurate and up-to-date information.
With Deskhero's advanced search bar, customers can easily find the information they need. The AI capabilities of Deskhero enhance search results by analyzing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Finally, SkyBuild Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on crafting responses.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities enhance search results by analyzing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Airport Construction & Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
