JetSupport receives a multitude of customer inquiries daily, which can be challenging to manage. With Deskhero's ticket management feature, they can efficiently categorize, prioritize, and assign tickets to the right teams. The platform's advanced AI capabilities analyze previous tickets to suggest relevant replies, significantly reducing response times and improving customer satisfaction.
Building a comprehensive knowledge base is crucial for JetSupport to handle the volume of information they deal with. Deskhero's AI capabilities simplify this process by generating knowledge base articles from Word, PowerPoint, and PDF files. This feature allows JetSupport to quickly build a robust knowledge base, improving the efficiency of their helpdesk.
Deskhero's advanced AI also enhances the search functionality of JetSupport's helpdesk. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly and accurately. This feature not only improves the efficiency of the helpdesk but also ensures that customers receive the most accurate information.
JetSupport uses Deskhero's custom fields feature to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries, making it easier to categorize and manage tickets. Combined with the advanced AI capabilities, Deskhero becomes a powerful tool for managing customer support.
Lastly, JetSupport uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, further enhancing their customer support services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets to suggest relevant replies, helping to reduce response time. It also helps in categorizing and prioritizing tickets, ensuring that they are handled efficiently.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. This improves the efficiency of the helpdesk and ensures that customers receive the most accurate information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This enables companies to leverage the advanced AI capabilities of Deskhero across their entire operation.
* This article provides an example of how a fictive company in the Airport Ground Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
