SkyGround Services receives hundreds of customer inquiries daily, ranging from service requests to complaints. Using Deskhero's ticket management feature, they can efficiently categorize, prioritize, and assign these tickets to the appropriate teams. The advanced AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, significantly reducing response time.
With the volume of information that SkyGround Services handles, creating a comprehensive knowledge base is crucial. Deskhero's AI capabilities streamline this process by generating knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to quickly build a robust knowledge base without the need for manual data entry.
Deskhero's advanced AI also enhances the search functionality of SkyGround Services' helpdesk. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly and accurately. This feature not only improves the efficiency of the helpdesk but also ensures that customers receive the most accurate information.
The custom fields feature of Deskhero allows SkyGround Services to tailor the platform to their specific needs. They can create custom fields for specific types of inquiries, making it easier to categorize and manage tickets. This feature, combined with the advanced AI capabilities, makes Deskhero a powerful tool for managing customer support.
Finally, SkyGround Services uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, further enhancing their customer support services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets to suggest relevant replies, helping to reduce response time. It also helps in categorizing and prioritizing tickets, ensuring that they are handled efficiently.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. This improves the efficiency of the helpdesk and ensures that customers receive the most accurate information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This enables companies to leverage the advanced AI capabilities of Deskhero across their entire operation.
* This article provides an example of how a fictive company in the Airport Ground Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
