Skyline Airport Solutions, a leading company in airport infrastructure planning and development, often receives complex queries from clients regarding their projects. To manage these queries effectively, Skyline uses Deskhero's ticket management feature. This allows them to categorize, prioritize, and assign tickets to the right team members.
Deskhero's advanced AI capabilities play a crucial role in enhancing Skyline's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in finding relevant content quickly.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the replies are accurate and comprehensive.
Furthermore, Deskhero's AI enhances search results for Skyline's team. When they search for specific information in the system, the AI uses the embeddings to provide the most relevant and useful results.
Overall, Deskhero's advanced AI capabilities have significantly improved Skyline's customer support efficiency. They can now respond to client queries faster and with more accuracy, leading to increased client satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
How does Deskhero's AI enhance search results?
When you search for specific information in the system, Deskhero's AI uses the embeddings to provide the most relevant and useful results.
How does Deskhero's AI help in generating replies?
The AI sends the relevant content found through OpenAI's ChatGPT to generate suggested replies. This speeds up the response time and ensures the replies are accurate and comprehensive.
* This article provides an example of how a fictive company in the Airport Infrastructure Planning and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
