Jetway Infrastructure, a prominent company in airport infrastructure planning and development, has a large team working on various projects. To manage team communication and collaboration, they use Deskhero's user groups and tickets management features.
Deskhero's advanced AI capabilities play a key role in Jetway's team collaboration. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like project updates/meeting notes, and scraped website data to find relevant ticket data.
This relevant data is then used by the AI to categorize, prioritize, and assign tickets to the right team members. This AI-enhanced ticket management ensures that no ticket is overlooked and every team member knows their responsibilities.
Moreover, Deskhero's AI also generates suggested replies for ticket-related queries. This allows Jetway's team to respond to these queries promptly and accurately, enhancing team communication.
Overall, Deskhero's advanced AI capabilities have significantly improved Jetway's team collaboration. They can now manage tickets more effectively and communicate more efficiently, leading to increased productivity.
How does Deskhero's AI find relevant ticket data?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like project updates/meeting notes, and scraped website data to find relevant ticket data.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses the relevant ticket data to categorize, prioritize, and assign tickets to the right team members. This ensures that no ticket is overlooked and every team member knows their responsibilities.
How does Deskhero's AI help in responding to ticket-related queries?
Deskhero's AI generates suggested replies for ticket-related queries using the relevant data found. This allows you to respond to these queries promptly and accurately, enhancing team communication.
* This article provides an example of how a fictive company in the Airport Infrastructure Planning and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
