SkyLounge receives numerous inquiries daily, ranging from lounge access queries to food menu questions. To manage this, they use Deskhero's ticket management feature, which organizes customer queries into structured data lists. This makes it easier for the support team to prioritize and address issues.
With Deskhero's advanced AI capabilities, SkyLounge can generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the response time, leading to improved customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses OpenAI embeddings to find the most relevant content, making self-service more efficient.
SkyLounge also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that customers always have access to the most current information.
Finally, SkyLounge uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers.
How does Deskhero improve response time?
Deskhero uses advanced AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This allows the support team to respond to queries faster.
How does Deskhero ensure the knowledge base is always updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from the company's website.
How does Deskhero help maintain a professional image?
Deskhero allows companies to use custom email domains for their customer support communications, helping them maintain a professional image.
* This article provides an example of how a fictive company in the Airport Lounges and Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
