LoungeFeast deals with a wide range of customer queries, from lounge access to food and beverage options. They use Deskhero's kanban board feature to visualize their workflow, making it easier to track and manage customer queries.
Deskhero's advanced AI capabilities are central to LoungeFeast's customer support strategy. The AI generates suggested replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customer queries.
The AI also enhances the search results in the knowledge base. By using OpenAI embeddings, it finds the most relevant content, making it easier for customers to find the information they need.
LoungeFeast also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that customers always have access to the most current information.
Finally, LoungeFeast uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers.
How does Deskhero help LoungeFeast manage customer queries?
LoungeFeast uses Deskhero's kanban board feature to visualize their workflow, making it easier to track and manage customer queries. The AI capabilities also generate suggested replies, reducing response time.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings to find the most relevant content when customers search the knowledge base, making it easier for them to find the information they need.
How does Deskhero help LoungeFeast maintain a professional image?
LoungeFeast uses Deskhero's custom email domains feature for their customer support communications, helping them maintain a professional image.
* This article provides an example of how a fictive company in the Airport Lounges and Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
