AirDine receives a high volume of customer inquiries about reservations, menu items, and special dietary requests. To manage these, they use Deskhero's user groups feature to categorize their support team based on expertise, ensuring that each query is handled by the most qualified person.
Deskhero's AI capabilities play a crucial role in enhancing AirDine's customer support. The AI generates suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
The AI also improves the search functionality in the knowledge base. It uses OpenAI embeddings to find the most relevant content, making it easier for customers to find the information they need.
AirDine also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team.
Finally, AirDine uses Deskhero's custom fields feature to capture specific information from customers, such as dietary restrictions, which helps them provide personalized service.
How does Deskhero help AirDine handle a high volume of queries?
Deskhero's user groups feature allows AirDine to categorize their support team based on expertise, ensuring each query is handled by the most qualified person. The AI capabilities also generate suggested replies, reducing response time.
How does Deskhero improve the search functionality in the knowledge base?
Deskhero's AI uses OpenAI embeddings to find the most relevant content when customers search the knowledge base, making it easier for them to find the information they need.
How does Deskhero help AirDine provide personalized service?
Deskhero's custom fields feature allows AirDine to capture specific information from customers, such as dietary restrictions, which helps them provide personalized service.
* This article provides an example of how a fictive company in the Airport Lounges and Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
