AeroGate Operations was facing challenges in managing their internal operations due to the complexity and volume of tasks. They needed a solution that could streamline their processes and improve efficiency. They found this solution in Deskhero.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has significantly reduced the time taken to resolve internal issues and requests.
The comprehensive search bar in Deskhero utilizes AI to enhance search results, making it easier for the team to find the information they need quickly. This has led to a reduction in the time taken to complete tasks.
With the use of Deskhero's custom fields and structured data lists, AeroGate Operations has been able to organize their tasks in a more efficient manner. This has led to improved operational efficiency and a reduction in the number of outstanding tasks.
Overall, the use of Deskhero has revolutionized AeroGate Operations' internal processes. The advanced AI capabilities have not only improved efficiency but also enhanced the quality of their operations.
How has Deskhero improved operational efficiency?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other relevant data, reducing the time taken to resolve internal issues. Its enhanced search results also make it easier to find necessary information quickly.
How does Deskhero organize tasks?
Deskhero uses custom fields and structured data lists to organize tasks. This makes it easier to manage and track tasks, leading to improved operational efficiency.
How has Deskhero improved the quality of operations?
By streamlining processes and reducing the time taken to complete tasks, Deskhero has helped AeroGate Operations improve their operational quality.
* This article provides an example of how a fictive company in the Airport operations and management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
