JetStream Airport Services was dealing with a high volume of customer inquiries and complaints, which was affecting their service quality. They needed a solution that could handle the volume and improve their response times. They found this solution in Deskhero.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries and complaints.
The comprehensive search bar in Deskhero utilizes AI to enhance search results, making it easier for the customer support team to find the information they need quickly. This has led to a reduction in the time taken to resolve customer issues.
With the use of Deskhero's custom fields and structured data lists, JetStream Airport Services has been able to organize their customer inquiries and complaints in a more efficient manner. This has led to improved service quality and a reduction in the number of repeat complaints.
Overall, the use of Deskhero has transformed JetStream Airport Services' customer support process. The advanced AI capabilities have not only improved efficiency but also enhanced the quality of their service.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other relevant data. This significantly reduces the time taken to respond to customer inquiries and complaints.
How does Deskhero enhance search results?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and other relevant data to provide more accurate and relevant search results.
How has Deskhero improved service quality?
By reducing response times and providing more accurate information, Deskhero has helped JetStream Airport Services improve their service quality.
* This article provides an example of how a fictive company in the Airport operations and management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
