SkyHigh Airport Management was struggling with a high volume of customer inquiries, which led to long response times and dissatisfied customers. They turned to Deskhero for a solution. With its advanced AI capabilities, Deskhero was able to streamline their customer support process.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This information is used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Deskhero's comprehensive search bar also utilizes the AI capabilities to enhance search results. This has made it easier for the customer support team to find the information they need quickly and efficiently.
With the use of Deskhero's custom fields and structured data lists, SkyHigh Airport Management has been able to organize their customer inquiries in a more efficient manner. This has led to improved customer satisfaction and a reduction in the number of repeat inquiries.
Overall, the use of Deskhero has transformed SkyHigh Airport Management's customer support process. The advanced AI capabilities have not only improved efficiency but also enhanced the quality of their customer service.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This significantly reduces the time taken to craft responses to customer queries.
How does Deskhero enhance search results?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and other relevant data to provide more accurate and relevant search results.
How has Deskhero improved customer satisfaction?
By reducing response times and providing more accurate information, Deskhero has helped SkyHigh Airport Management improve their customer service, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Airport operations and management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
