AeroManage Inc. operates a busy helpdesk to support its airport operations staff. With Deskhero, AeroManage has been able to structure and manage their helpdesk tickets effectively using the kanban board and custom fields features.
Deskhero's AI capabilities play a crucial role in managing repetitive inquiries. By utilizing OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests replies to common issues, freeing up the helpdesk team to focus on more complex tasks.
AeroManage also uses Deskhero's AI-powered knowledge base feature to provide self-service options to their staff. The AI can generate articles from various sources like policies, manuals, and presentations, creating a comprehensive resource for staff to find solutions independently.
The AI-enhanced comprehensive search bar improves the user experience by providing accurate search results. Whether it's a staff member looking for information or a helpdesk agent searching for a solution, the AI-driven search ensures they find what they need quickly.
Lastly, AeroManage uses the REST API to integrate Deskhero with their existing systems, creating a seamless workflow. The AI capabilities also extend to this integration, providing smart suggestions and enhancing search results across platforms.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI suggests replies to common issues by analyzing previous tickets and knowledge base articles. This allows the helpdesk team to focus on more complex tasks, improving overall efficiency.
Can Deskhero's AI generate knowledge base articles for internal use?
Yes, Deskhero's AI can generate knowledge base articles from various sources like policies, manuals, and presentations, creating a comprehensive resource for staff.
Does the AI-driven search work with AeroManage's existing systems?
Yes, when Deskhero is integrated with other systems via the REST API, the AI-driven search extends to these platforms as well, providing accurate search results across the board.
* This article provides an example of how a fictive company in the Airport operations & management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
