JetStream Operations receives a plethora of customer inquiries daily. They use Deskhero's ticket management system to handle these inquiries, ensuring that every customer is attended to. The custom fields feature allows JetStream to categorize tickets based on their nature, allowing support agents to prioritize and handle them effectively.
Deskhero's advanced AI capabilities are utilized to deal with repetitive inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to common questions, significantly reducing the time spent on each ticket and improving customer satisfaction.
JetStream also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities help generate articles from various sources like policies, manuals, and presentations. This not only reduces the workload on the support team but also provides customers with immediate answers to their queries, enhancing their experience.
The AI-powered comprehensive search bar ensures that customers find what they need quickly and accurately. Whether it's a customer looking for information or a support agent searching for a solution, the AI-driven search delivers precise results.
Finally, the REST API allows JetStream to integrate Deskhero with other systems in their infrastructure, creating a seamless workflow. The AI capabilities also extend to this integration, providing smart suggestions and enhancing search results across platforms.
How does Deskhero's AI capabilities improve customer satisfaction?
Deskhero's AI capabilities suggest replies to common questions by analyzing previous tickets and knowledge base articles. This reduces the time spent on each ticket, improving response times and overall customer satisfaction.
Can Deskhero's AI generate knowledge base articles for customer self-service?
Yes, Deskhero's AI can generate knowledge base articles from various sources like policies, manuals, and presentations, providing customers with immediate answers to their queries.
Does the AI-driven search enhance the customer experience?
Yes, the AI-driven search provides accurate results quickly, ensuring customers find what they need without hassle. This greatly enhances the customer experience.
* This article provides an example of how a fictive company in the Airport operations & management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
