SkyHigh Airport Services receives a high volume of customer inquiries daily. The company uses Deskhero's ticket management system to organize these inquiries, ensuring that no request goes unanswered. The custom fields feature allows SkyHigh to categorize tickets based on their nature, making it easier for support agents to prioritize and handle them.
Deskhero's advanced AI capabilities come into play when dealing with repetitive inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to common questions, significantly reducing the time spent on each ticket.
SkyHigh also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities help generate articles from various sources like policies, manuals, and presentations. This reduces the workload on the support team and provides customers with immediate answers to their queries.
The comprehensive search bar powered by AI enhances the user experience by delivering accurate search results. Whether it's a customer looking for information or a support agent searching for a solution, the AI-driven search ensures they find what they need quickly and efficiently.
Finally, the REST API allows SkyHigh to integrate Deskhero with other systems in their infrastructure, creating a seamless workflow. The AI capabilities also extend to this integration, providing smart suggestions and enhancing search results across platforms.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies to common questions by analyzing previous tickets and knowledge base articles. This reduces the time spent on each ticket, improving overall response times.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from various sources like policies, manuals, and presentations, providing customers with immediate answers to their queries.
Does the AI-driven search work across platforms?
Yes, when Deskhero is integrated with other systems via the REST API, the AI-driven search extends to these platforms as well, providing accurate search results across the board.
* This article provides an example of how a fictive company in the Airport operations & management services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
