Skyward Ramp Services receives hundreds of queries and requests daily from various airlines and ground handling agents. Using Deskhero's ticket management feature, the company can efficiently categorize, prioritize, and assign these tickets to the right teams. The Kanban board provides a clear visual representation of all ongoing tasks, helping the team stay organized and focused.
The company also utilizes Deskhero's custom fields and user groups features to create structured data lists. These lists help in identifying common issues and trends, enabling the company to proactively address recurring problems and improve their services.
One of the significant challenges Skyward faced was providing timely and accurate responses to customer queries. With Deskhero's advanced AI capabilities, the company can now generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from various sources. This allows Skyward's customer support team to quickly find relevant content and resolve customer issues more efficiently.
Moreover, the REST API allows Skyward to integrate Deskhero with their existing systems, further improving their workflow efficiency.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the search results, making it easier for the customer support team to find the information they need.
How does the ticket management feature help in handling customer queries?
The ticket management feature allows you to categorize, prioritize, and assign tickets to the right teams. It also provides a visual representation of all ongoing tasks, helping your team stay organized and focused.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API that allows you to integrate it with your existing systems, improving your workflow efficiency.
* This article provides an example of how a fictive company in the Airport Ramp Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
