JetStream Ramp Services handles a large number of customer queries and requests daily. Using Deskhero's ticket management feature, the company can efficiently manage these tickets, ensuring that no query goes unanswered.
The company also uses Deskhero's user groups and custom fields features to create structured data lists. This helps in identifying common issues and trends, enabling the company to improve their services proactively.
Deskhero's advanced AI capabilities play a crucial role in JetStream's customer support operations. The AI uses OpenAI Embeddings from various sources to suggest replies, significantly reducing the response time and improving the accuracy of the information provided.
The AI also enhances the search results, making it easier for the customer support team to find relevant information. This improves the efficiency of the team and leads to higher customer satisfaction.
Finally, the REST API allows JetStream to integrate Deskhero with their existing systems, further improving their workflow efficiency.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to suggest replies. This not only speeds up the response time but also ensures the accuracy of the information provided.
How does the user groups feature help in improving services?
The user groups feature allows you to create structured data lists. These lists can help in identifying common issues and trends, enabling you to proactively address these issues and improve your services.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API that allows you to integrate it with your existing systems, improving your workflow efficiency.
* This article provides an example of how a fictive company in the Airport Ramp Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
