AeroConstruct Solutions initially found it difficult to manage the high volume of customer queries and complaints. With Deskhero, they were able to automate ticket management and use the AI-driven suggested replies feature to provide fast and accurate responses to their customers.
The custom fields and structured data lists in Deskhero allowed AeroConstruct to categorize and prioritize tickets effectively. This resulted in a more organized workflow and better resource allocation.
Deskhero's knowledge base feature has been instrumental in providing self-help options to AeroConstruct's customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, presentations, and even scraped website data, making information readily available for customers.
Through the comprehensive search bar powered by OpenAI Embeddings, AeroConstruct's support team can easily find relevant content from previous tickets and knowledge base articles. This has significantly reduced the time spent on searching for information and increased the efficiency of the support team.
Finally, the REST API of Deskhero allowed AeroConstruct to integrate their existing systems with Deskhero, creating a seamless workflow and improving overall operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and other relevant content. This allows the support team to provide quick and accurate responses to customer queries.
How does the knowledge base feature work?
The knowledge base feature generates articles from uploaded files like policies, manuals, presentations, and scraped website data. These articles are then made available for customers to access and find solutions to their problems.
What is the benefit of the REST API?
The REST API allows for integration with existing systems, creating a seamless workflow and improving overall operational efficiency.
* This article provides an example of how a fictive company in the Airport Runway & Taxiway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
