AeroConstruct Ltd., a prominent player in the airport runway and taxiway construction industry, was dealing with challenges in efficiently managing their customer support. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to tackle these issues.
With Deskhero's advanced AI capabilities, AeroConstruct was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enabled the AI to generate suggested replies, significantly reducing the time taken to respond to customer queries and improving customer satisfaction.
The AI also enhanced search results, making it easier for AeroConstruct's customer support team to find the information they needed to resolve customer issues. This not only improved the efficiency of the team but also increased the accuracy of their responses.
The custom fields and structured data lists features of Deskhero enabled AeroConstruct to categorize and prioritize customer queries more effectively. This resulted in better management of tickets and improved the overall workflow of the customer support team.
By implementing Deskhero, AeroConstruct Ltd. was able to boost their customer support efficiency, enhance their helpdesk services, and improve customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI leverages OpenAI Embeddings to enhance search results. It uses data from various sources to provide more relevant and accurate search results.
How does Deskhero improve the workflow of the customer support team?
Deskhero's features like custom fields and structured data lists enable more effective categorization and prioritization of customer queries. This improves the management of tickets and the overall workflow of the customer support team.
* This article provides an example of how a fictive company in the Airport Runway & Taxiway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
