SkyPave Construction, a leading company in the airport runway and taxiway construction industry, was facing challenges in managing large volumes of customer queries and complaints. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to address these issues.
With Deskhero's advanced AI capabilities, SkyPave was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhanced search results, making it easier for SkyPave's customer support team to find the information they needed to resolve customer issues. This not only improved the efficiency of the team but also increased the accuracy of their responses.
The custom fields and structured data lists features of Deskhero enabled SkyPave to categorize and prioritize customer queries more effectively. This resulted in better management of tickets and improved the overall workflow of the customer support team.
By implementing Deskhero, SkyPave Construction was able to improve their customer support services, increase the efficiency of their helpdesk, and enhance customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI leverages OpenAI Embeddings to enhance search results. It uses data from various sources to provide more relevant and accurate search results.
How does Deskhero improve the workflow of the customer support team?
Deskhero's features like custom fields and structured data lists enable more effective categorization and prioritization of customer queries. This improves the management of tickets and the overall workflow of the customer support team.
* This article provides an example of how a fictive company in the Airport Runway & Taxiway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
