RunwayMaster Inc., a renowned company in the airport runway and taxiway construction industry, was struggling with managing their helpdesk services efficiently. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to overcome these challenges.
Deskhero's advanced AI capabilities allowed RunwayMaster to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI used this data to generate suggested replies, significantly reducing the time taken to respond to customer queries and enhancing customer satisfaction.
The AI also improved search results, making it easier for RunwayMaster's helpdesk team to find the necessary information to resolve customer issues. This not only increased the efficiency of the team but also improved the accuracy of their responses.
Deskhero's custom fields and structured data lists features helped RunwayMaster to categorize and prioritize customer queries more effectively. This resulted in better ticket management and improved the overall workflow of the helpdesk team.
By leveraging Deskhero, RunwayMaster Inc. was able to enhance their helpdesk services, improve the efficiency of their team, and increase customer satisfaction.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero improve search results?
Deskhero's AI leverages OpenAI Embeddings to enhance search results. It uses data from multiple sources to provide more relevant and accurate search results.
How does Deskhero enhance the workflow of the helpdesk team?
Deskhero's features like custom fields and structured data lists enable more effective categorization and prioritization of customer queries. This improves ticket management and the overall workflow of the helpdesk team.
* This article provides an example of how a fictive company in the Airport Runway & Taxiway Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
