Luxury Limos uses Deskhero's ticket management feature to handle customer queries and requests. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This allows Luxury Limos to provide quick and accurate responses to their customers.
The AI-powered comprehensive search bar of Deskhero enables Luxury Limos' customer support team to find relevant content quickly. The search results are enhanced using OpenAI embeddings, which makes it easier for the team to find the information they need to resolve customer queries.
Luxury Limos also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This keeps the knowledge base updated with the latest information and allows customers to find answers to their queries themselves.
Deskhero's custom fields and structured data lists help Luxury Limos to organize their customer data better. They can create custom fields for specific information they need to track, such as pick-up and drop-off locations, preferred vehicle type, etc. The structured data lists make it easy to sort and filter this data, allowing Luxury Limos to provide more personalized service to their customers.
Finally, Deskhero's REST API allows Luxury Limos to integrate the platform with their existing systems. This ensures seamless data flow between different systems, improving the efficiency of their operations.
How does Deskhero's AI capabilities improve Luxury Limos' customer experience?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This allows Luxury Limos to provide quick and accurate responses. The AI also enhances the search results, making it easier for the customer support team to find the information they need. Additionally, the AI-generated knowledge base provides self-service options to customers.
How does Luxury Limos use Deskhero's custom fields and structured data lists?
Luxury Limos uses Deskhero's custom fields and structured data lists to organize their customer data. They can create custom fields for specific information they need to track, such as pick-up and drop-off locations, preferred vehicle type, etc. The structured data lists make it easy to sort and filter this data, allowing Luxury Limos to provide more personalized service.
How does Deskhero's REST API benefit Luxury Limos?
Deskhero's REST API allows Luxury Limos to integrate the platform with their existing systems. This ensures seamless data flow between different systems, improving the efficiency of their operations.
* This article provides an example of how a fictive company in the Airport Shuttle and Limousine Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
