Airport Express uses Deskhero's ticket management feature to handle customer queries. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies. This helps Airport Express to respond to customer queries faster and more accurately.
The AI-powered comprehensive search bar of Deskhero allows Airport Express' customer support team to find relevant content quickly. The search results are enhanced using OpenAI embeddings, making it easier for the team to find the information they need to resolve customer queries.
Airport Express also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This allows Airport Express to keep their knowledge base updated with the latest information.
Deskhero's custom fields and structured data lists help Airport Express to organize their customer data better. The company can create custom fields for specific information they need to track, such as flight details, pick-up locations, etc. The structured data lists make it easy to sort and filter this data.
Finally, Deskhero's REST API allows Airport Express to integrate the platform with their existing systems. This ensures seamless data flow between different systems, improving the efficiency of their operations.
How does Deskhero's AI capabilities enhance Airport Express' customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This reduces response times and improves the accuracy of responses. The AI also enhances the search results, making it easier for the customer support team to find the information they need.
How does Airport Express use Deskhero's knowledge base feature?
Airport Express uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website, keeping the knowledge base updated with the latest information.
How does Deskhero's REST API benefit Airport Express?
Deskhero's REST API allows Airport Express to integrate the platform with their existing systems. This ensures seamless data flow between different systems, improving the efficiency of their operations.
* This article provides an example of how a fictive company in the Airport Shuttle and Limousine Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
