AirportLink handles a large volume of customer queries every day, from fare inquiries to schedule changes. Using Deskhero's ticket management system, AirportLink can efficiently manage these queries. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest relevant responses, significantly improving the speed and accuracy of their customer service.
AirportLink also uses Deskhero's custom email domains and user groups to deliver personalized customer service. The AI capabilities analyze customer data to anticipate common problems and provide preemptive solutions, further improving the customer experience.
Using Deskhero's website scraping feature, AirportLink keeps their knowledge base up-to-date with the latest information from their website. The AI capabilities analyze this data to enhance the search results, making it simpler for customers to find the information they need.
Moreover, AirportLink uses Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to access more data, improving its ability to generate relevant responses and search results.
In conclusion, Deskhero's advanced AI capabilities have allowed AirportLink to enhance their customer service, increase efficiency, and improve their overall customer experience.
How does Deskhero's AI capabilities enhance AirportLink's customer service?
Deskhero's AI analyzes past tickets and knowledge base articles to suggest relevant responses to new queries, significantly improving the speed and accuracy of AirportLink's customer service.
How does AirportLink use Deskhero's custom email domains and user groups?
AirportLink uses Deskhero's custom email domains and user groups to deliver personalized customer service. The AI capabilities analyze customer data to anticipate common problems and provide preemptive solutions.
How does AirportLink use Deskhero's website scraping feature?
AirportLink uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities analyze this data to enhance the search results.
* This article provides an example of how a fictive company in the Airport Transfer Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
